End-to-end support to keep your business up
Our Technical Support engineers are available around the clock to ensure your IT is always up and running when you need it. Our technical capabilities reach across many of the best breed of vendors encompassing virtualisation, hyper-converged solutions, flash storage deployments as well as data protection and cyber-recovery environments. We are fully accredited and certified with a number of leading global vendors.
high level support through a service level agreement (SLA) this document normally includes:
The description of the support service package and the estimated budget.
Support hours (for example, 24/7 or 12/5 servicing) and languages of communication.
The support team’s size and expertise, levels of support provided, contact channels
Definitions of incident priorities.
Incident response time depending on its priority.
A reporting schedule and the data that reports should contain.
Key Features
Prompt response to changing events
Effective planning and reporting capability
Strategies that are agile and proven
Focused on high performance